If you require extra consideration due to unforeseen circumstances, please contact our Customer Happiness team via telephone: 4031 4675
Items can be returned within 14 days of delivery for an online credit.
We do not refund for any reason.
Items must be received in their original condition – unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be returned to Sender.
For hygiene reasons, earrings and swimwear cannot be returned for change of mind.
Some sale items are priced to clear so please choose carefully as we do not accept return on CLEARANCE items for change of mind.
Clearance items are all items reduced to a price that is $50 and under.
If you return a clearance item to us, you will automatically be charged an ineligible item return fee of $7 AUD. This will be deducted from your Credit Note issued.
We process all returns within 5 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
If you do not receive a credit note within this period, please check your junk mail or email us at firstname.lastname@example.org
Credit notes can be used to make a future purchase and are valid for 3 months from date of issue.
Store credits cannot be refunded.
If you return a parcel with ‘Return to Sender’ noted on your parcel, as a means of returning your items, $25 will be deducted from your Credit Note as this is how much we are charged for parcels handled this way.
You may return your online order instore, provided you bring with you your invoice as proof of purchase. If returned to the store, an in-store Store Credit will be automatically issued to you which can only be redeemed in one of our store locations. If you would like this to be issued as an online credit note, please ask the staff at the time of returning to organise for your credit to be converted and issued this way.